Privacy Policy

Last Updated: October 16, 2026

At First Class Cleaning (“we,” “our,” or “us”), we operate in Canada and are committed to protecting the privacy and security of our clients’ and visitors’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (firstclasscleaning.ca) or use our residential and commercial cleaning services, in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website or booking our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you request a quote, book a cleaning service, contact us, or subscribe to our updates. This may include:

Contact Information: Name, email address, phone number, and physical service address.
Service Details: Specific cleaning instructions, property type, preferred schedule, and access/entry notes.
Payment Information: Billing details, credit card numbers, or other financial details processed securely through our third-party payment processors (we do not store full credit card numbers on our servers).
Technical Data: Automatically collected information when you browse our website, including your IP address, browser type, operating system, and pages visited via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Providing, scheduling, and managing our residential and commercial cleaning services.
Communicating with you regarding your bookings, estimates, updates, or customer support inquiries.
Processing payments and issuing invoices or receipts.
Improving our website functionality, customer service, and overall cleaning service offerings.
Complying with applicable Canadian legal, tax, and regulatory requirements.

3. Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only under the following circumstances:

Service Providers: Trusted third-party vendors and contractors who assist us in operating our business (e.g., payment processors, hosting providers, customer management tools), bound by strict confidentiality obligations.
Legal Requirements: When required by Canadian law, court orders, or government regulations, or to protect the safety, rights, and property of First Class Cleaning, our staff, or our clients.

4. Data Security

We implement reasonable physical, technical, and administrative security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Canadian tax, accounting, or legal obligations. Once no longer required, your information is securely deleted or anonymized.

6. Your Rights (PIPEDA Compliance)

Under Canadian privacy legislation, you have rights regarding your personal information. You have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete personal information.
Withdraw Consent: Withdraw your consent to our collection and use of your personal information at any time (subject to legal or contractual restrictions and reasonable notice).

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the top of this page indicates when the latest revisions took effect. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us at:

Business Name: First Class Cleaning
Website: firstclasscleaning.ca
Email: [email protected]
Phone: 705-690-9684